CEU FAQ

General

1. How is QUE different from other online continuing education programs?
2. How many continuing education hours am I allowed to get through online learning?
3. I am technology shy. Will I still be able to complete my courses online?

Pricing and Payment Methods

4. How much are your courses?
5. Do you offer group rates?
6. What are the options for payment?
7. Is it safe to pay online?
8. Can I get a refund for the course if I am not satisfied?
9. Is there a charge to replace my certificate if I lose it?

Courses and Exams

10. How long does it take to complete an online course and get my certificate?
11. What is a CEU? What is a CEH?
12. What happens if I fail the course?

General

1. How is QUE different from other online continuing education programs?

At QUE we are dedicated to bringing participants quality continuing education courses at prices that everyone can afford with personal attention to each participant. We offer the lowest online prices ($3) per contact hour. We are available to answer any questions you might have. 

2. How many continuing education hours am I allowed to get through online learning?

Many agencies will allow you to get all of your continuing education hours via online format. We recommend that you contact your licensing agency and verify their requirements.

3. I am technology shy. Will I still be able to complete my courses online?

Absolutely. We are available to assist you with this learning process in order to help you become more comfortable with online technology.

Pricing and Payment Methods

4. How much are your courses?

All our online courses are $3 per contact hour. 

5. Do you offer group rates?

We offer many different discount plans. Make sure you check back often to see what we have as these plans change throughout the year.   

6. What are the options for payment?

You may pay for your courses with a credit card, debit card or e-check withdrawal through our secured online server. 

7. Is it safe to pay online?

Our site offers secure processing of your financial information via a secure https connection. You can feel safe when your financial information is processed by our secure servers.

8. Can I get a refund for the course if I am not satisfied?

Since you don't pay for the online course until it is completed, this shouldn't be a problem. Once a certificate has been issued to a participant, refunds are not available.

9. Is there a charge to replace my certificate if I lose it?

No. We will gladly email or snail mail you another copy of your certificate at no charge.

Courses
 

10. How long does it take to complete an online course and get my certificate?

You can complete one of our online courses in a matter of one or a few days. It depends on your comfort level using computers and online technology. We would be more than happy to assist you in this process. Once you have passed the exam and paid for the course we will issue you a certificate within 24 hours.

11. What is a CEU? What is a CEH?

A CEU is a continuing education unit. Generally speaking, 10 hours of instructional contact = 1.0 CEU. Providers frequently use CEU in advertising courses.

A CEH is a continuing education hour. Most agencies will require that you earn so many contact hours within a 2-3 year period in order to renew your license or credential. All of our courses are marked according to contact hours. Contact hours are listed on your certificate of completion.

12. What happens if I fail the course?

70% is considered a passing grade. In order to ensure quality control, we limit online testing to no more than 3 attempts.

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