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Preventing Workplace Violence for Healthcare and Social Service Workers

Introduction

1. Bureau of Labor Statistics data shows that in 2000, 48% of all non-fatal injuries from occupational assaults and violent acts occurred in health care and social services, most in hospitals, nursing and personal care facilities, and residential care services.

A. True

B. False


2. The actual number of incidents is probably much higher than has been reported, according to this paper. Under reporting may be the result of:

A. Alack of institutional reporting policies

B. Employee beliefs that reporting will not benefit them

C. Fears that employers may deem assaults the result of employee negligence or poor job performance

D. All of the above

E. A and B above


Violence Prevention Programs

3. There are five main components of an effective safety and health program also apply to the prevention of workplace violence. Which of the following is NOT one of them?

A. Having a written plan

B. Management commitment and employee involvement

C. Worksite analysis

D. Hazard prevention and control

E. Safety and health training


4. According to this paper, which of the following recommendations support management commitment?

A. Exhibiting equal commitment to the safety and health of workers and patients/clients

B. Allocating appropriate authority and resources to all responsible parties

C. Reporting violent incidents promptly and accurately

D. All of the above

E. A and B above


5. The program for worksite analysis recommended in this paper includes three elements. Which of the following is NOT one of them?

A. Analyzing and tracking records

B. Screening surveys

C. Analyzing workplace security

D. Identifying possible perpetrators of workplace violence


6. A detailed baseline screening survey can help identify tasks that put employees at risk.

A. True

B. False


7. It may be useful to ask for security advice from which of the following?

A. Safety and health professionals

B. Law enforcement or security specialists

C. Insurance safety auditors

D. All of the above

E. B and C above


8. One recommendation for employee involvement is understanding and complying with the workplace violence prevention program and other safety and security measures.

A. True

B. False


9. Noting high-risk factors for violence against staff is a key part of a "workplace security analysis". In addition to types of clients or patients, factors should include:

A. Areas with previous security problems

B. Physical risk factors related to building layout or design

C. isolated locations and job activities

D. Lighting problems; lack of phones and other communication devices; areas of easy, unsecured access

E. All of the above


10. Under the heading "Hazard Prevention and Control" the paper talks about three areas designing specific measures to prevent or control these hazards. Which of these focuses on the way staff performs jobs and tasks?

A. Engineering controls and workplace adaptations

B. Administrative and work practice controls

C. Employer responses to incidents of violence


11. There are several ways listed to remove violence hazards from the workplace or create barriers between workers and the hazard through engineering. Which one of the following is on this list?

A. State clearly to patients, clients and employees that violence is not permitted or tolerated.

B. Arrange furniture to prevent entrapment of staff.

C. Ensure that nurses and physicians are not alone when performing intimate physical examinations of patients.


12. Post-incident response and evaluation are not as important as other measures in an effective violence prevention program.

A. True

B. False


13. Every employee should understand the concept of “universal precautions for violence”, which is ___________.

A. That "an ounce of precaution is worth a pound of post-incident cure"

B. That every employee will likely be the victim of workplace violence at some time or another.

C. That violence should be expected but can be avoided or mitigated through preparation


14. Health and safety training is a critical component of any prevention program. Who should receive training?

A. All employees

B. Supervisors and managers

C. Security personnel

D. All of the above

E. A and B above


15. All employers must report a fatality or an incident that results in the hospitalization of three or more employees within 24 hours.

A. True

B. False


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