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Quantum Units Education

Serving Diverse Families in Social Services

1. Which dimension of cultural competence emphasizes the ability to put skills into practice to build trust and effectively communicate with and serve diverse children and families?

A. Cognitive

B. Behavioral

C. Organizational

D. All of the above


2. Engaging in the process of cultural competence implies a willingness to provide services in different ways and to intentionally make culture central to the interaction between service providers and the children and families they serve.

A. True

B. False


3. Which of the following is a practice that may be put in place to promote organizational cultural competence?

A. Cultural competence training for administrators and staff.

B. Recruitment, mentoring, promotion, and retention of diverse staff.

C. Familiarity with culture specific healing practices and ability to coordinate with culture specific healers.

D. All of the above.


4. Hiring or partnering with community leaders or cultural brokers who can speak to the culture fit of the strategies being used, and evaluating whether a strategy achieves the desired effects, should be part of all efforts to improve cultural competence.

A. True

B. False


5. Which of the following strategies is an example of “awareness and self-reflection”?

A. Participating in cultural competence trainings.

B. Partnering with traditional and spiritual leaders.

C. Trying new strategies when traditional strategies do not work.

D. All of the above.


6. Scholars recommend efforts at cultural adaptation that focus on specific characteristics of an ethnic group.

A. True

B. False


7. To meet the culturally appropriate evaluation standards, evaluations should do which of the following?

A. Use measures with established psychometric properties and measurement equivalence with the group of interest.

B. Consider issues of literacy and level of education of the target group.

C. Offer feedback in culturally appropriate ways.

D. All of the above.


8. Measurement of cultural competence itself is important, as it facilitates the creation of and accountability to an action plan at the organizational level.

A. True

B. False


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