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Quantum Units Education®

Pursuing Organizational Cultural Competence

Requirements for Organizational Cultural Competence

1. Which of the following are requirements for organizational cultural competence?

A. The organization needs a defined set of values and principles, along with demonstrated behaviors, attitudes, policies, and structures that enable effective work across cultures.

B. The organization must value diversity, conduct self-assessment, manage the dynamics of difference, acquire and institutionalize cultural knowledge, and adapt to diversity and the cultural contexts of the communities it serves.

C. The organization must incorporate the above in all aspects of policymaking, administration, and service delivery and systematically involve consumers and families.

D. All of the above are requirements for organizational cultural competence.

Organizational Values

2. The organization can prevent clients from receiving culturally responsive services or treatment opportunities.

A. True

B. False

3. Leadership can make a difference in the implementation of culturally responsive practices by creating an organizational climate that includes all of the following, except:

A. A willingness to discuss the importance of cultural competence.

B. Using only practices or approaches that have been proven to work by other organizations.

C. Tolerating the uncertainty that accompanies traditional periods during which practices and procedures are evolving.

D. Revising innovations that are not working as intended.


4. Cultural competence comes to fruition by assigning a key person to oversee the process so that only one voice is heard, and confusion isn’t caused by too many persons trying to contribute their opinions.

A. True

B. False

5. The organization should establish a community advisory board that includes which of the following?

A. Stakeholders

B. Local community members

C. Specialists

D. All of the above


6. Clients and the community should have an opportunity to provide input on how services are delivered and the types of services that are needed.

A. True

B. False

7. A cultural competence plan should contain which of the following?

A. A narrative introduction that covers community demographics and history.

B. Strategies for recruiting, hiring, retaining, and promoting qualified diverse staff.

C. Methods to enhance professional development.

D. All of the above.

8. When putting together an organizational cultural competence plan, providers should be careful to follow the requirements set by all of the following, except:

A. State licensing boards

B. Accreditation agencies

C. Professional membership associations

D. Professional organization that oversee certification and licensing

9. Because many accrediting bodies have rigorous requirements for their cultural competence plan, organization should following the outlined stipulations and not deviate from them.

A. True

B. False

Advice to Administrators: Gathering Feedback from Clients, Community Members, and Referrals

10. Agencies should incorporate a client satisfaction survey into the assessment process.

A. True

B. False

Evaluation and Monitoring

11. Staff members should not be asked about their attitudes toward cultural issues as this is a violation of employee privacy.

A. True

B. False

Language Services

12. The foremost task of language services is letting clients with limited English proficiency know that language services are available as a basic right for a client.

A. True

B. False

13. All of the following are true with regard to planning for language services, except:

A. Frontline administrative and clinical staff members must be bilingual.

B. Procedures should be in place to provide pretreatment contact and follow-up in the client’s language.

C. All materials given to clients, family members, and community members should be available in their primary languages.

D. Materials should be tested with the populations with whom they will be used.

14. Care should be taken in using interpreters from the local community, which can create potential challenges with confidentiality and dual relationships.  Policies should place the burden on language service providers to identify and disclose dual relationships.

A. True

B. False

Workforce and Staff Development

15. Providers should hire “ethnic representatives,” - a single person from an ethnic or cultural group to serve as the cultural resource on that group for the other staff.

A. True

B. False

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