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Quantum Units Education®

Preventing Workplace Violence for Healthcare and Social Service Workers

1. Which specific diagnosis or type of patient predicts future violence?

A. Patients in geriatric long term care settings.

B. Patients in residential and day social services.

C. Patients on mind and/or mood altering medications or drugs.

D. No specific diagnosis or type of patient predicts future violence.


2. Which of the following is a patient, client, or setting-related risk factor?

A. High worker turnover

B. Working alone in a facility or in patients’ homes

C. Unrestricted movement of the public in clinics and hospitals

D. Long waits for patients or clients and overcrowded, uncomfortable waiting rooms


3. Cooperation between workers and employers in identifying and assessing hazards is the foundation of a successful violence prevention program.

A. True

B. False


4. Which of the following is important in identifying patterns of assaults or near misses that could be prevented or reduced through the implementation of appropriate controls?

A. Records analysis

B. Job hazard analysis

C. Employee surveys

D. Patient / client surveys


5. Engineering controls:

A. Substitute a safer work practice in place of a hazard.

B. Involve transferring a client or patient to a more appropriate facility.

C. Are physical changes that either remove the hazard from the workplace or create a barrier between the worker and the hazard.

D. Ensure that post-incident procedures and services are in place and/or immediately made available if an incident of workplace violence occurs.


6. An enclosed receptionist desk with bulletproof glass is a type of barrier protection for which setting?

A. Community care

B. Non-residential treatment / service

C. Residential treatment

D. Hospital


7. Trauma-informed services are based on an understanding of the vulnerabilities or triggers of trauma for survivors and can be more supportive than traditional service delivery approaches, thus avoiding re-traumatization.

A. True

B. False


8. The purpose of investigating incidents of workplace violence should be to:

A. Identify if existing procedures and operations were followed.

B. Identify the root cause of the incident.

C. Identify if staff were adequately qualified and/or trained for the tasks required.

D. Develop new procedures and operations to improve staff safety and security.


9. What should be done first when an incident occurs?

A. Provide first aid and emergency care for the injured worker(s) and take any measures necessary to prevent others from being injured.

B. Identify and evaluate control options for workplace hazards.

C. Provide comprehensive treatment for workers who are victimized personally or may be traumatized by witnessing a workplace violence incident.

D. Select effective and feasible controls to eliminate or reduce hazards.


10. Near misses are caused by the same conditions that produce more serious outcomes, and signal that some hazards are not being adequately controlled, or that previously unidentified hazards exist.

A. True

B. False


11. A training program should include:

A. Contract workers

B. Supervisors

C. Managers

D. A training program should include all workers


12. Visiting staff, such as physicians, should receive a shortened and accelerated training compared to permanent staff and contract workers.

A. True

B. False


13. Which of the following should include a hands-on component?

A. De-escalation training

B. Self-defense training

C. Both de-escalation and self-defense training

D. A hands-on component should be optional to accommodate worker comfort


14. As of January 2015, employers must report all of the following work-related incidents within 24 hours, except:

A. Fatalities

B. Inpatient hospitalizations

C. Amputations

D. Losses of an eye


15. Anyone who cares for a potentially aggressive, abusive, or violent client should be aware of the person’s background and history, including triggers and de-escalation responses.

A. True

B. False


16. Workers have the right to:

A. Working conditions that do not pose a risk of serious harm.

B. Review records of work-related injuries and illnesses.

C. Report an injury or raise health and safety concerns with their employer or OSHA without retaliation.

D. Workers have the right to working conditions that do not pose a risk of serious harm, review records of work-related injuries and illnesses, and report an injury or raise health and safety concerns with their employer or OSHA without retaliation.


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