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Quantum Units Education®

Decreasing Medical Errors and Minimizing Clinical Risks

1. The failure of a planned action to be completed as intended or the use of a wrong plan to achieve an aim is the definition of

A. risk management

B. error prevention

C. medical error

D. clinical risk

2. The first step when working with a client experiencing suicidal ideations is

A. complete a safety plan

B. complete a suicide risk assessment

C. refer to a higher level of care

D. create a treatment plan

3. One aspect that leads to diagnostic errors is

A. cognitive bias

B. cognitive reasoning

C. ignorance

D. providers' lack of empathy

4. A misdiagnosis may have all of the following effects on a client except

A. mistrust in the provider and/or system

B. confusion

C. worsening condition

D. successful medication results

5. Medication errors are most likely to occur in the following setting

A. Outpatient Substance Abuse Treatment

B. Outpatient Community Mental Health Agency

C. Private Practice Setting

D. Mental Health Hospital

6. Most state's mandatory reporting laws cover the following vulnerable populations except

A. Children

B. Elderly

C. Disabled

D. Immigrants

7. The minimum standard that must be met for a mandated reporter to make a report is

A. reasonable cause

B. when the abuse is witnessed

C. when the abuse is directly disclosed

D. when another person can corroborate the allegation

8. ________ are unethical, exploitive, and harmful to the client.

A. Boundary Crossing

B. Boundary Violation

C. Social Justice

D. Conflicts of Interest

9. Viewing a clients social media account

A. can be entertaining

B. can inform the provider on areas to address in the next session

C. may be unethical based on one's professional code of ethics

D. helps verify they are following their treatment plan

10. Providers using social media in a professional capacity should have

A. Social Media Policy

B. accept friend requests from previous clients

C. solicit testimonials for their business page

D. offer clinical advice to commenters

11. When replying to unsolicited emails, providers need to be aware not to

A. ask screening questions to determine a person's appropriateness for treatment

B. create a provider-client relationship

C. encourage to seek help locally

D. politely share they are unable to help

12. Risks of texting with a client may include

A. Client Empowerment

B. Threats to privacy and confidentiality

C. Improved accessibility

D. Strengthening therapeutic alliance

13. Part of informed consent involves assessing clients

A. capacity to give consent

B. ability to pay for treatment

C. capability to commit to therapy

D. risk of harm to self or others

14. Which of the following is needed for a telehealth informed consent form?

A. Location of client

B. Contact Phone Number

C. Emergency contact person

D. All of the above

15. If a client threatens to kill themselves, a provider is no longer bound to confidentiality because

A. Threats are criminal and should be reported to the police

B. The client is in need of documentation to be admitted to the hospital.

C. Disclosure is necessary to prevent serious, foreseeable, and imminent harm.

D. The informed consent form said so.

16. When providing services in multiple jurisdictions, the clinician must be aware that laws may differ across states regarding all except

A. age of consent

B. HIPAA compliance

C. records retention

D. mandated reporting

17. The most common error for Electronic Health Records is

A. inadequate training

B. software crashes

C. errors can not be corrected once submitted

D. accidentally documenting information for the wrong client

18. Effects of errors on a provider includes

A. decreased quality of life

B. improved future confidence

C. new learning opportunities

D. increased trust with clients

19. Anger, erosion of trust, decreased respect, or feelings of betrayal are all examples of

A. effects of error on clinician

B. effects of errors on client

C. effects of errors on the client-clinician relationship

D. effects of errors on institution

20. Part of a provider's effective coping skills after a medical errors include

A. denying error

B. addressing negative emotions

C. ignoring negative emotions

D. problem solving the error

21. A key aspect of responding to a colleague's error is

A. giving them contact information of an attorney

B. asking them to share the details surrounding the error

C. giving them examples of other colleagues who have made errors

D. not minimizing the importance of the incident

22. This type of review aims to identify an error's underlying cause or causes.

A. Root Cause Analysis

B. Failure Mode Effects Analysis

C. Medical Error Review Analysis

D. Work Place Design Analysis

23. A psychological syndrome characterized by emotional exhaustion, depersonalization, and a reduced sense of personal accomplishment.

A. Compassion Fatigue

B. Secondary Victim

C. Burnout


24. _______ is equal to, if not greater, the reason for medical errors as unsafe medical workplace conditions.

A. Burnout

B. Insufficient training

C. Institutional culture of blame

D. Sleep deprivation

25. One way of increasing error reporting is by providing

A. computer monitoring for adverse events

B. anonymous adverse event reporting

C. increased supervision

D. reconciling client medication

26. One general strategy to reduce risk across multiple areas is

A. discharging clients immediately when their insurance lapses

B. checking in on clients between sessions via text or email

C. using the newest and emerging treatment techniques

D. accurate and timely documentation

27. ________ can help combat burnout.

A. Compassion satisfaction

B. Spiritual Wellness

C. Self care

D. Psychological health

28. Therapists should provide services

A. To anyone who asks for them

B. To anyone who can pay for them

C. Only within the boundaries of their education and training

D. To clients who are assigned to them by their supervisor.

29. ________ with a current or former client is considered unethical and may be illegal.

A. Sexual contact

B. Boundary Violation

C. Being Facebook friends

D. Texting

30. ________ of psychiatrist (and other behavioral health providers) will experience the death of a client by suicide

A. 10%

B. 25%

C. 50%

D. 75%

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