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Quantum Units Education®

Cultural Competence - Serving Diverse Children and Families in Social Services Agencies

1. Hispanics are unified by a common culture characterized by traditional values of interdependence, especially:

A. An emphasis on family

B. Dignity

C. Respect

D. All of the above

2. Which dimension of cultural competence emphasizes the ability to put skills into practice to build trust and effectively communicate with and serve diverse children and families?

A. The cognitive component

B. The behavioral component

C. The organizational component

D. All of the above

3. Engaging in the process of cultural competence implies a willingness to provide services in different ways and to intentionally make culture central to the interaction between service providers and the children and families they serve.

A. True

B. False

4. Across all levels, the guiding principle of cultural competence is a desire to learn from, experience, and respect the particular culture of an individual while remaining humbled by the vastness of individual diversity.

A. True

B. False

5. Which of the following practices can be put in place to promote organizational cultural competence?

A. Recruitment, mentoring, promotion, and retention of diverse staff.

B. The use of interpreters, translation services, and community health workers.

C. Familiarity with culture specific healing practices and ability to coordinate with culture specific healers.

D. All of the above.

6. Which of the following potential strategies for enhancing cultural competence in organizations serving Hispanic clients is an organizational culture strategy?

A. Follow a culturally-sensitive communication style that emphasizes the Hispanic community’s preference for personalized, in-person communication.

B. Plan and allow for extended family members at appointments and other agency events.

C. Provide ongoing workforce development and cultural competence staff trainings.

D. All of the above.

7. Allowing walk-in appointments and “going where participants are” have been found to increase access, retention, and adherence to services among Hispanics.

A. True

B. False

8. Which of the following strategies for enhancing cultural competence among individual staff serving Hispanic clients is an awareness and self-reflection strategy?

A. Be willing to learn and ask questions.

B. Stay informed on scientific evidence relevant to the evaluation and treatment of Hispanic children and families.

C. Try new strategies when traditional strategies do not work.

D. All of the above.

9. Adaptations to programs and services most commonly include which of the following?

A. Incorporating cultural values and issues important to Hispanics into the program.

B. Incorporating community input into the program.

C. Providing services in a familiar and convenient location.

D. All of the above.

10. Scholars caution against a methodical approach that is grounded in theory.  Rather, they emphasize efforts at cultural adaptation that focus on specific characteristics of an ethnic group.

A. True

B. False

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