Managing Caseloads in Child Welfare Settings
$3.00 | CE Hours:1.00 | Beginning
CE Course Description
Large caseloads and excessive workloads in many jurisdictions can make it difficult for child welfare caseworkers to serve families effectively. This CE course aims to build the knowledge base about caseload and workload issues and help child welfare managers, administrators, and others learn how they can improve caseload and workload situations in their agencies.
Author: Child Welfare Information Gateway. (2016, July). Caseload and workload management. Washington, DC: U.S. Department of Health and Human Services, Children’s Bureau.
Retrieved from: https://www.childwelfare.gov/
CE Course Objectives
1. Appraise three items that a system for assigning cases in a fair and equitable manner should take into account and one item that should not take place under such a system.
2. Evaluate which work schedule has resulted in greater staffing stability.
3. Identify three indicators of insufficient workforce capacity.
4. List three worker attributes that supervisor support is positively associated with.
5. Provide ten things that a worker’s perception of their workload is related to.
CE Outline with Main Points
a. Available time
b. Variability in workload demands
3. Benefits of Reasonable Caseloads and Manageable Workloads
a. Engaging families and delivering quality services
b. Achieving positive outcomes for children and families
c. Managing organizational commitment and worker retention
d. Supporting worker attitudes and well-being
4. Catalysts and Motivating Factors for Reducing Caseloads and Workloads
c. Litigation and consent decrees
d. Staffing needs
e. Standards and accreditation
f. Systems reform
g. Union negotiations
5. Assessing Caseloads and Workloads
6. Strategies for Caseload and Workload Management
a. Enhancing Work Processes and Supports
b. Implementing Program, Practice, and System Changes
c. Improving Worker Effectiveness
7. State Examples of Caseload and Workload Strategies
Date Added: 2019-04-01
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