Managing Caseloads in Child Welfare Settings

$4.00 | CE Hours:1.00 | Beginning


CE Course Description

Large caseloads and excessive workloads in many jurisdictions can make it difficult for child welfare caseworkers to serve families effectively.  This CE course aims to build the knowledge base about caseload and workload issues and help child welfare managers, administrators, and others learn how they can improve caseload and workload situations in their agencies.

Author:  Child Welfare Information Gateway.  (2016, July).  Caseload and workload management.  Washington, DC: U.S. Department of Health and Human Services, Children’s Bureau.

Retrieved from:

CE Course Objectives

1.  Appraise three items that a system for assigning cases in a fair and equitable manner should take into account and one item that should not take place under such a system.

2.  Evaluate which work schedule has resulted in greater staffing stability.

3.  Identify three indicators of insufficient workforce capacity.

4.  List three worker attributes that supervisor support is positively associated with.

5.  Provide ten things that a worker’s perception of their workload is related to.

CE Outline with Main Points

1.  Definitions

2.  Background

a.  Available time

b.  Variability in workload demands

3.  Benefits of Reasonable Caseloads and Manageable Workloads

a.  Engaging families and delivering quality services

b.  Achieving positive outcomes for children and families

c.  Managing organizational commitment and worker retention

d.  Supporting worker attitudes and well-being

4.  Catalysts and Motivating Factors for Reducing Caseloads and Workloads

a.  CFSRs

b.  Legislation

c.  Litigation and consent decrees

d.  Staffing needs

e.  Standards and accreditation

f.  Systems reform

g.  Union negotiations

5.  Assessing Caseloads and Workloads

6.  Strategies for Caseload and Workload Management

a.  Enhancing Work Processes and Supports

b.  Implementing Program, Practice, and System Changes

c.  Improving Worker Effectiveness

7.  State Examples of Caseload and Workload Strategies



Social Work Approval

Social Work CE Credit for this course is offered with the following approvals. Many state boards of social work will accept the approvals listed. Provider Approvals by state and license type can be found here.

  • Quantum Units Education is approved by the California Association of Marriage and Family Therapists, CAMFT Provider #89970, to sponsor continuing education for LMFTs, LCSWs, LPCCs, and/or LEP. Quantum Units Education maintains responsibility for this program/course and its content.
  • Florida board for Social Workers CE Provider #50-8650 (Quantum 'immediately' reports CE Credits to Florida licensees) 
  • Illinois Department of Professional Regulation, License No. 159.001261 approved CE Sponsor
  • Ohio CSWMFTB #RCST091701 approved CE Provider
  • Texas Board of SWE #5070 approved CE Provider
  • ACE credit is not offered for this course. A list of courses offering ACE credit can be found here.

To see approvals for a different license type in your state, visit our state by state provider approval listings here.


Course Development: Each course is identified and reviewed by the appropriate Quantum Units Education consultant with professional and licensed expertise in the various disciplines we serve. Our professional consultants oversee course development to satisfy the needs of various professionals based on their board requirements, rate course degrees of difficulty and ensure the course content and exam questions are appropriate, relevant and comprehensive. See our professional staff and their bios here.

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Added On: 2019-04-01

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